Refund Policy

At Jessica Mulroney you have 30 days from the day your order arrives to let us know you would like to return it. Once that window has passed we are unable to accept the return.

To qualify, the item must be unused and in the same condition it reached you in, with any tags attached and in its original packaging. Proof of purchase is also required.

How to start a return

Email us at support@jessica-mulroney.com with your order number. Once we have approved the request we will send step by step instructions and the correct return address. Please do not ship anything back before requesting a return, as packages sent without approval cannot be accepted.

Damages and issues

Please check your order as soon as it arrives. If anything is damaged, faulty, or you received the wrong item, get in touch within 48 hours of delivery and send photos. We will arrange a free replacement or a refund after reviewing the details.

Items that cannot be returned

Custom made or personalised orders
Perishable goods such as plants or flowers
Personal care items, unless still sealed and unused
Sale items and gift cards

Return shipping costs

Faulty, damaged or incorrect items: no return shipping cost to you, we cover it.
Change of mind: if the item does not fit your space or you no longer want it, return shipping is the customer's responsibility.

We apply no restocking fees on returns.

Refunds

Once your return reaches us we will inspect it and email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method, usually within 10 business days. Your bank or card provider may need a little longer to post it. If more than 15 business days have passed since approval and you still have not seen it, contact us at support@jessica-mulroney.com.

Your legal rights

Nothing in this policy limits any statutory rights you may have under applicable law.